What is ThermOmegaTech's Warranty Policy?

For ThermOmegaTech®’s complete Terms & Conditions of Sale visit our Terms & Conditions page.

WARRANTY:

Railroad Valves: All Seller’s own manufactured products for locomotive valves are factory tested and covered by a twelve (12) month warranty from date of manufacture, unless stated otherwise on Price Quote. All Seller’s own manufactured products for passenger car valves are factory tested and covered by a twenty-four (24) month warranty from date of manufacture, unless stated otherwise on Price Quote. Products found to be defective will be replaced on a one to one basis, FOB Origin. For products found to be defective, Seller will pay for shipment of replacement product to Buyer. Seller disclaims any and all liabilities arising from its installation and/or use.

For goods sold by Seller to Buyer, Seller warrants that the goods sold to the Buyer hereunder will be i)built in accordance with the specifications referred to in the quotation or sales form, is such specifications are expressly made part of this Agreement, and ii)free from defects in and workmanship for a period of twelve (12) months from the date of manufacture for locomotive valves and a twenty-four (24) month warranty from date of manufacture for passenger car valves respectively. The warranty expiration date is calculated from the date of manufacture (MM/YY) as noted on the valve. In any case of products not manufactured by Seller, there is no warranty from Seller; however, Seller will extend to Buyer any warranty received from Seller’s supplier of such products.

Washdown Systems: All Seller’s own manufactured products for washdown systems valves are factory tested and covered by a twelve (12) month warranty from date of manufacture, unless stated otherwise on Price Quote. Products found to be defective will be replaced on a one to one basis, FOB Origin. For products found to be defective, Seller will pay for shipment of replacement product to Buyer. Seller disclaims any and all liabilities arising from its installation and/or use.

For goods sold by Seller to Buyer, Seller warrants that the goods sold to the Buyer hereunder will be i)built in accordance with the specifications referred to in the quotation or sales form, is such specifications are expressly made part of this Agreement, and ii)free from defects in and workmanship for a period of twelve (12) months from the date of manufacture. The warranty expiration date is calculated from the date of manufacture (MM/YY) as noted on the valve. In any case of products not manufactured by Seller, there is no warranty from Seller; however, Seller will extend to Buyer any warranty received from Seller’s supplier of such products.

Circuit Solver®: All Seller’s own manufactured products for Circuit Solver® valves are factory tested and covered by a thirty-six (36) month warranty from date of manufacture, unless stated otherwise on Price Quote. Products found to be defective will be replaced on a one to one basis, FOB Origin. For products found to be defective, Seller will pay for shipment of replacement product to Buyer. Seller disclaims any and all liabilities arising from its installation and/or use.

For goods sold by Seller to Buyer, Seller warrants that the goods sold to the Buyer hereunder will be i)built in accordance with the specifications referred to in the quotation or sales form, is such specifications are expressly made part of this Agreement, and ii)free from defects in and workmanship for a period of thirty-six (36) months from the date of manufacture. The warranty expiration date is calculated from the date of manufacture (MM/YY) as noted on the valve. In any case of products not manufactured by Seller, there is no warranty from Seller; however, Seller will extend to Buyer any warranty received from Seller’s supplier of such products.

ESS Water Heater: The Seller shall warranty all electrical components against defects in workmanship and material for a period of one (1) year from date of start-up, and the heating chamber for a full five (5) years from date of start-up, provided that the unit is started within three (3) months of date of shipment and installed and operated within the scope of the heater’s design and operating capability. Labor is not covered under warranty. Each heater shall be shipped with a complete set of installation and operating instructions including spare parts list and approved drawings.

All Other Products not previously specified: All Seller’s own manufactured products are factory tested and covered by an eighteen (18) month warranty from date of manufacture, unless stated otherwise on Price Quote. Products found to be defective will be replaced on a one to one basis, FOB Origin. For products found to be defective, Seller will pay for shipment of replacement product to Buyer. Seller disclaims any and all liabilities arising from its installation and/or use.

For goods sold by Seller to Buyer, Seller warrants that the goods sold to the Buyer hereunder will be i)built in accordance with the specifications referred to in the quotation or sales form, is such specifications are expressly made part of this Agreement, and ii)free from defects in and workmanship for a period of eighteen (18) months from the date of manufacture. The warranty expiration date is calculated from the date of manufacture (MM/YY) as noted on the valve.

Seller shall have no warranty obligations to Buyer with respect to any product or parts of a product that: (a) have been repaired by third parties other than Seller or without Seller’s written approval; (b) have been subject to misuse, misapplication, neglect, alteration, accident, or physical damage; (c) have been used in a manner contrary to Seller’s instructions for installation, operation and maintenance; (d) have been damaged from ordinary wear and tear, corrosion, or chemical attack; (e) have been damaged due to abnormal conditions, vibration, failure to properly prime, or operation without flow; (f) have been damaged due to a defective power supply or improper electrical protection; or (g) have been damaged resulting from the use of accessory equipment not sold by Seller or not approved by Seller in connection with products supplied by Seller hereunder. In any case of products not manufactured by Seller, there is no warranty from Seller; however, Seller will extend to Buyer any warranty received from Seller’s supplier of such products.

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